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Frequently Asked Questions

Find product, care, quotation, and delivery answers based on Kingjoy Forge's supplied FAQ material.

01 · Products

KINGJOY PRODUCTS

Why does Corten steel change color?

Corten steel contains alloying elements that oxidize under weather exposure and develop an adherent patina. This rust-like surface layer is a normal part of the material's appearance and helps protect the underlying steel.

The patina continues to develop and stabilize over time, so color variation is expected rather than a defect.

How should I maintain a Corten steel fire pit that will not be used for a long time?

Corten steel products are designed for outdoor use, but simple protection can help during long periods without use:

  1. Place the product in a sheltered area where possible.
  2. Prevent water from pooling.
  3. Keep the fire pit clean and free of accumulated ash.
How do I clean a fire pit or Brasero Plancha?

When the cooking surface is still warm but safe to work on, use a scraper to remove residue from the cooking plate and a suitable brush on the grill. After cleaning, apply a light layer of vegetable oil to cooking surfaces that require oil protection.

Only empty ash after the fire bowl and embers have cooled completely. A lid or protective cover can help reduce rainwater, snow, and leaves accumulating inside the unit.

If light surface rust appears on a coated or cooking surface where rust removal is appropriate, follow the product-specific care instructions before applying protective oil or touch-up treatment.

Why is the Corten steel color different from the website photos?

Corten steel changes continuously during the weathering process. The supplied FAQ notes that the developing patina can take roughly 6–12 months to mature, and weather and geographic conditions affect the final color. Differences between a newly delivered product and promotional photography are therefore normal.

Can oil drip onto the floor during Plancha cooking?

The cooking plate is designed with a slight inward slope so small amounts of grease or liquid move toward the central heat source and can burn away. However, it is not possible to guarantee that no grease will ever reach the ground.

Common causes include excessive cooking oil, an installation that is not level, and normal splatter during high-temperature cooking. Too much oil may also pass through ventilation openings if it cannot burn away completely.

Can Corten steel stain the ground?

Yes. During the weathering process, colored particles from the developing patina can be carried by rainwater and may discolor porous flooring. The supplied FAQ recommends protecting vulnerable surfaces, especially during the early weathering stage.

Kingjoy Forge's supplied FAQ also notes that adjustable foot pads are provided with the relevant product to help protect flooring and level the unit.

Where should I place a Corten steel fire pit?

During the first two or three months of weathering, avoid surfaces that are easily stained because runoff from the forming patina can leave orange marks. Place the fire pit on a stable, heat-resistant, non-combustible surface.

Dry grass and combustible wooden surfaces should be avoided. Also consider clearance from surrounding materials and local rules for outdoor fires.

02 · Ordering

MY ORDER

How do I get a quote?

Send Kingjoy Forge your product requirements through the quote request form or email sales@kingjoyforge.com. Include the product or reference image, target quantity, destination market, required certifications, delivery timing, and any packaging or customization needs.

Is there a charge for a quotation?

No. The supplied Kingjoy Forge FAQ states that quotations are provided free of charge. It also notes that a generated quotation is valid for one month; after that period, a new quotation may be prepared using current pricing and availability.

Payment methods: the supplied FAQ workbook leaves this answer blank, so V6 deliberately does not publish an unsupported payment-method claim. Please contact the sales team for the current terms.
03 · Delivery

DELIVERY

What should I do if goods are damaged or items are missing upon receipt?

Inspect the packaging and products immediately on the day the shipment is received. If packaging is damaged or items are missing, contact Kingjoy Forge as soon as possible so the issue can be reviewed and handled as a priority.

Delivery lead time: the supplied FAQ workbook leaves this answer blank. V6 therefore directs buyers to request a project-specific lead time instead of publishing a generic number.
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For B2B quotations, customization, packaging, delivery planning, or technical questions, contact the Kingjoy Forge team.